or Racial Profiling Complaints)
The Palmer Police Department is
dedicated to providing the best police
service possible to all citizens. Our
Police Officers and Civilian employees
are carefully selected and given the
best training possible in order to
provide you with superior service. We
realize that from time to time, you may
feel the need to lodge a complaint about
the actions of a member of the Police
Department. In order to be responsive to
you, we are providing the following
information about how complaints are
made, how they are investigated and
their disposition. It is important that
you bring your complaint to the
attention of Police Department as soon
as possible, either in person at 114 W.
Jefferson St. Palmer Texas 75152, via
telephone at (972) 449-3271 extension
102, or by e-mail at email@example.com
ask to speak to Chief Zaidle
(Monday through Friday, 8:00 a.m. to
4:00 p.m., excluding holidays) or a
Police Supervisor. Your complaint should
be filed on the departments complaint
form. You can make your complaint by
cont Chief Zaidle using the
above referenced methods and ask that a
complaint form be made available to you.
The complaint form will be sent to you
for you to fill out and mail it back to
us. All complaints received by the
Department are reviewed to determine the
nature of the allegations. The most
serious types of complaints are
investigated by Internal Affairs.
Complaints less serious in nature may be
referred to the employees' first line
supervisor. Complaints against members
of the Palmer Police Department may be
initiated by mail, e-mail, in person, or
by phone. Texas State Law requires that
complaints involving police officers be
sworn under oath and notarized.
on Investigating Complaints When a
complaint is received; it is reviewed to
determine the nature of the allegations.
The most serious type of complaints are
investigated by Internal Affairs.
Complaints comparatively less serious in
nature are generally forwarded to the
individual officer's first line
supervisor for investigation. In every
case, the person making the complaint
will be contacted during the
investigation if needed for additional
information. Regardless of who
investigates the complaint, Internal
Affairs and Police Administration review
every complaint. If crimes are alleged
and some evidence exists to support the
claim, the primary investigation is
assumed first by the Criminal
Investigations or another law
enforcement agency. Once the criminal
investigation is completed, the internal
investigation will resume and report its
independent findings to the Police
How Is a Complaint Classified?
investigation is concluded, the
investigation is assigned a disposition.
These include the following:
Unfounded - the incident
did not happen or did not involve an
employee of the police department.
there is insufficient evidence to prove
or disprove the allegation.
Sustained - the
allegation of misconduct is true.
Exonerated - the incident
occurred, but the employee acted
lawfully and/or properly under the
specific circumstances of this incident.
What Discipline May
If a complaint is sustained, and an
employee is to be disciplined, the
Palmer Police Department has a variety
of disciplinary options. Administrative
discipline used in misconduct cases may
include: Oral counseling Documented oral
counseling Written reprimand Suspension
without pay Probation Reduction in rank,
or Dismissal from service
Will I Be Informed
of the Findings?
At the conclusion of the investigation,
you will be advised of the findings of
this investigation. Only the disposition
of the investigation will be reported.
If the complaint is sustained, we assure
you the employee will receive the
appropriate level of discipline, in
accordance with the information verified
in the complaint and within federal,
state, City of Palmer and Palmer Police
What If I Am Not
If you are not satisfied with the final
disposition of your complaint, you may
discuss the decision with the
Police Chief John Zaidle by
contacting him via e-mail, phone or in
written form mailed to him.
Palmer Police Department : P.O.
Physical Address: 114
West Jefferson Palmer, Texas 75152
Chief of Police: John