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Making a Complaint

(General or Racial Profiling Complaints)

The Palmer Police Department is dedicated to providing the best police service possible to all citizens. Our Police Officers and Civilian employees are carefully selected and given the best training possible in order to provide you with superior service. We realize that from time to time, you may feel the need to lodge a complaint about the actions of a member of the Police Department. In order to be responsive to you, we are providing the following information about how complaints are made, how they are investigated and their disposition. It is important that you bring your complaint to the attention of Police Department as soon as possible, either in person at 114 W. Jefferson St. Palmer Texas 75152, via telephone at (972) 449-3271 extension 102, or by e-mail at .

You may ask to speak to  Chief  Zaidle (Monday through Friday, 8:00 a.m. to 4:00 p.m., excluding holidays) or a Police Supervisor. Your complaint should be filed on the departments complaint form. You can make your complaint by cont  Chief  Zaidle using the above referenced methods and ask that a complaint form be made available to you. The complaint form will be sent to you for you to fill out and mail it back to us. All complaints received by the Department are reviewed to determine the nature of the allegations. The most serious types of complaints are investigated by Internal Affairs. Complaints less serious in nature may be referred to the employees' first line supervisor. Complaints against members of the Palmer Police Department may be initiated by mail, e-mail, in person, or by phone. Texas State Law requires that complaints involving police officers be sworn under oath and notarized.

Our Policy on Investigating Complaints When a complaint is received; it is reviewed to determine the nature of the allegations. The most serious type of complaints are investigated by Internal Affairs. Complaints comparatively less serious in nature are generally forwarded to the individual officer's first line supervisor for investigation. In every case, the person making the complaint will be contacted during the investigation if needed for additional information. Regardless of who investigates the complaint, Internal Affairs and Police Administration review every complaint. If crimes are alleged and some evidence exists to support the claim, the primary investigation is assumed first by the Criminal Investigations or another law enforcement agency. Once the criminal investigation is completed, the internal investigation will resume and report its independent findings to the Police Chief.

How Is a Complaint Classified?

When an investigation is concluded, the investigation is assigned a disposition. These include the following:

Unfounded - the incident did not happen or did not involve an employee of the police department.

Not sustained - there is insufficient evidence to prove or disprove the allegation.

Sustained - the allegation of misconduct is true.

Exonerated - the incident occurred, but the employee acted lawfully and/or properly under the specific circumstances of this incident.

What Discipline May Be Administered? If a complaint is sustained, and an employee is to be disciplined, the Palmer Police Department has a variety of disciplinary options. Administrative discipline used in misconduct cases may include: Oral counseling Documented oral counseling Written reprimand Suspension without pay Probation Reduction in rank, or Dismissal from service

Will I Be Informed of the Findings? At the conclusion of the investigation, you will be advised of the findings of this investigation. Only the disposition of the investigation will be reported. If the complaint is sustained, we assure you the employee will receive the appropriate level of discipline, in accordance with the information verified in the complaint and within federal, state, City of Palmer and Palmer Police Department guidelines.

What If I Am Not Satisfied? If you are not satisfied with the final disposition of your complaint, you may discuss the decision with the  Police Chief  John Zaidle by contacting him via e-mail, phone or in written form mailed to him.  

Palmer Police Department : P.O. Box 489
Physical Address: 114 West Jefferson Palmer, Texas 75152

Phone: (972) 449-3271
Fax:       (972)449-3274

Chief of Police: John Zaidle


The Palmer Police Department is here to ensure the safety of all citizens.

Did you Know?

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Special Commendation
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City of Palmer
113 W. Jefferson
Palmer, TX 75152
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